Privacy Policy

Last updated February 2026

1. Introduction

Crevio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress content automation platform (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • WordPress Site Credentials: Site URLs, application passwords, and API credentials necessary to connect and manage your WordPress sites.
  • Content Data: Posts, articles, and other content you create or generate through our Service.
  • Profile Information: Any additional information you choose to provide in your user profile.

2.2 Automatically Collected Information

  • Usage Data: IP address, browser type, device information, and pages visited.
  • Log Data: Server logs including timestamps, request details, and error information.
  • Cookies & Tracking: See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Process and manage your WordPress content automation requests.
  • Authenticate and manage your account and site connections.
  • Send you service-related notifications and updates.
  • Respond to your inquiries and provide customer support.
  • Monitor and analyse usage patterns to improve our Service.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations and enforce our Terms of Service.

4. Data Storage & Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest.
  • Secure authentication and access controls.
  • Regular security assessments and updates.
  • Limited access to personal information on a need-to-know basis.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party providers who assist in operating our Service, subject to confidentiality agreements.
  • WordPress Sites: Your content is transmitted to your connected WordPress sites as necessary to provide the Service.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with any merger, sale, or acquisition of our business.
  • With Your Consent: When you have explicitly authorised us to share your information.

5A. Third-Party Service Categories

To operate Crevio we rely on trusted third-party service providers in the following categories. Each provider is bound by industry-standard data processing agreements:

  • AI Content Providers — Your content prompts and generated text are processed by third-party AI services. We only send the information necessary to generate content.
  • Authentication Providers — If you use social sign-in, a third-party authentication service processes your email, display name, and authentication tokens.
  • Email Delivery Providers — We use a transactional email service to send account-related emails. Only your email address and name are shared.
  • Payment Processors — Your payment details are handled entirely by our PCI-compliant payment processor. We never store raw card numbers.
  • Hosting & Infrastructure — Our platform is hosted on reputable cloud providers. Basic usage data may be collected for performance monitoring.

You may request a current list of specific subprocessors by contacting us at info@crevio.ai.

5B. AI & Automated Processing

Crevio uses artificial intelligence to generate, optimise, and manage content on your behalf. By using the Service you acknowledge:

  • Your content instructions, topics, keywords, and templates are sent to third-party AI services to generate articles and SEO metadata.
  • AI-generated content is provided “as-is” and you are responsible for reviewing all content before publishing.
  • We do not use your personal data or content to train AI models. Content is processed solely to fulfil your requests.
  • Under GDPR Article 22, you have the right to request human review of any automated decision that significantly affects you. Contact us at info@crevio.ai.

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Account Deletion: Delete your account through your account settings.

To exercise these rights, contact us at info@crevio.ai.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfil the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

9A. California Privacy Rights (CCPA)

If you are a California resident, the CCPA provides you with additional rights:

  • Right to Know: Request a list of the categories and specific pieces of personal information collected.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: We do not sell your personal information. If this changes, we will provide a “Do Not Sell” option.
  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at info@crevio.ai. We will respond within 45 days.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Changes are effective when posted.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: